Tips for travelers during this busy season

Before you leave - Departure

• Be sure to check your flight schedule at least 24 hours before your departure/heading to the airport by visiting the ADM website or contacting your airline company.
• Reserve your parking lot in advance to ensure you have a spot for the duration of your trip.
• Plan your travel and traffic patterns before heading to the airport.
• Prepare your carry-on luggage well for the security checkpoint to facilitate the process.
• If you are bringing wrapped gifts, they should be placed in your checked baggage as gifts in carry-on baggage should not be wrapped.

Upon return

• Complete your customs and immigration declaration 72 hours prior to your arrival in Canada using ArriveCAN to accelerate the process.
• Pay for your parking online (if available) using your cell phone by scanning the QR code on your parking ticket and follow the instructions.

• Please arrive at the airport 3 hours before your departure time, regardless of your destination.
• As soon as you have completed your check-in, we suggest that you go through security immediately.
• To take advantage of accelerate access, you can now make use of two new free services offered at YUL:

1. (For flights to the U.S.) Mobile Passport Control an application that allows you to submit your passport information and customs declaration in advance. Enjoy a priority line at the airport and save time!
2. (For domestic & international flights) YUL Express an online booking platform that provides a schedule for customs clearance.(It is still in pilot form and may offer limited capacity)

Voyages Bergeron has been in business since 1950. We are located in Montreal and Longueuil. Voyages Bergeron has been a recognized and respected name in the tourism industry for 70 years, thanks to the trust our customers place in us.

Over the years, we've weathered a number of world events, including the 2 Gulf Wars, SARS, H1N1 and September 11, and in every case, we've come through them all. Many of the travel consultants on our team have lived through these events and could tell you that they all had a major impact on our lives at the time, and yet we're still here today. 

What these disasters have taught us is to be more resilient. We are an industry that is sensitive to the events that shake our planet, be they political, climatic or health-related, and we are unfortunately used to being among the first to be affected. This has given us great resilience, and over the years we have learned to always be ready for what comes next...

Our job, our passion, is to make you dream of discoveries, to make you experience emotions and to fill your head with memories. It's our life, the choice we've made to be dream merchants.

And it's as enthusiasts that we're here for you today, and that we'll be here for you afterwards, and that you can count on our team, our family, to be with you for at least another 70 years! 

Fees are charged when changes are made to a reservation. Therefore, when there is a name correction,
addition of passengers, a name change, a change of departure date/hotel or destination, change of hotel room occupancy,
a change of credit card or methods of payment used at the time of booking or if the final payment date is exceeded, a change fee
of $100 + taxes will be charged.

This fee will also be charged for a cancellation request, whether a full or partial refund by the tour operator. 

These are mandatory additional fees of 0.10% ($1.00 per $1000) for the contribution to the Compensation Fund for Customers of Quebec Travel Agents. These fees will be automatically added to your invoice for all new bookings. The FICAV contribution no longer needs to be collected as of January 1, 2024.

These fees fall under the jurisdiction of the Office de la Protection du Consommateur (Consumer Protection Office). Therefore, you may receive a refund directly from the Compensation Fund of our agency if a service provider, such as an airline carrier, is no longer able to fulfill its obligations (bankruptcy).

All of our all-inclusive packages are available on our website. Our website is also our best search tool.

SSL technology codes your credit card number, name, address and telephone number before it is transmitted over the Internet. This process gives electronic transactions the same security guarantees as purchases made by telephone. In the final step of making your reservation, note the padlock symbol in the upper left corner of the webpage address bar. That symbol indicates it is a secure transaction.

Yes, but…

• Be sure to make a photocopy of the credit card used, as well as a photocopy of one piece of picture-ID belonging to the credit card holder and to send it to our email : resa.web@voyagesbergeron.com or the email adresse of the agent assigned to your file. 
• We will also need a confirmation from the credit card older that the transaction is autorized.

If travelling to a foreign country, it is recommended that all Canadians carry a Canadian passport that is valid for at least 6 months after your return date. For more information about the entry and exit requirements of the country you would like to visit, please visit the: https://travel.gc.ca/travelling/advisories

Yes. We must inform the tour operator that your infant will travel with you. Also, certain countries require the paiement of a tourist card for all travelers including babies (fees between 16$ to 22$).

We must also make sure that your infant can stay at your hotel. Some hotels are adult-only, and some will not accept more than one child per room.

Attention: If your infant will be turning 2 years of age during your trip, he or she has to be considered as a child before leaving and must therefore pay the child rate.

Usually, tour-operators and hotels offer special rates for children 12 and under and sometimes teens between 13-17 years can also benefit a special rate.

You will get your travel documents by e-mail about 2 weeks before your departure. Please print and bring them with you for your trip.

A travel document is issued for a plane ticket, a package, car rental, hotel reservation, cruise, etc. This information is registered in your name in the supplier's’ computer system. You will receive a copy of these electronic documents by e-mail, and must print and have them with you for your trip.

The electronic ticket that you print is simply to remind you of your trip schedule. When you arrive at your airline counter, you need only to prove your identity to get access to the services you have reserved.

It is possible to pre-select your seats with a fee that will differ from one airline to another. You can make your seat selection by yourself from the 'TRIPBOOK' link mentioned in your booking confirmation. 

It is also possible to select your seats free of charge during your pre check-in within 24 hours before your departure. 

With the airlines that offer this service, you can add and pay your meals in advance at the time of booking or after, by using the 'TRIPBOOK' link mentioned in your booking confirmation. 

Yes, you can make special requests for your hotel room at the last step of your online reservation. Special requests are not guaranteed and depends on the hotel availability.

You will get your electronic ticket by e-mail, or you can go on our website under ''My Reservation'' link located at the right on our home page. 

Our website accepts VISA, MASTERCARD and AMERICAN EXPRESS credit cards. Note that American Express cards are not accepted by Cuban tour operators such as Caribe Sol and Holasun. We accept credit cards, debit cards and cash if you make your reservation directly at the agency.

Certain countries require vaccinations. Since we cannot answer medical questions, we suggest you contact your family doctor or a travel-health clinic near you for more information. You will also find information on the Government of Canada website: https://travel.gc.ca/

If you want to bring sports equipment to your destination, check the carrier's regulations with your travel agent or the carrier itself. For some equipments, you may have restrictions.

Yes. You must call the departure airport to confirm that your flight is on time 24 hours before your departure, or go to the departure airport website.

Montreal Airport
514-394-7377
1-800-465-1213
www.admtl.com

Passengers must register at least 3 hours before departure time for international flights, and 90 minutes in advance for domestic flights. You may want to give yourself more time during high density hours (between 6 a.m - 8:30 a.m, 11 a.m. - 1 p.m. and 3 p.m.- 7 p.m.) as well as at high season periods such as Christmas holiday time, school break, etc.)

There are different parking lots available at the Montreal airport. Rates vary according to the lot and service offered. Free shuttle bus service can take you between the parking lots and the airport terminal 24 hours a day. For more information about Park’n Fly parking options, please click here.

Tropical storms and hurricanes can affect eastern North America, the Caribbean and Central America generally from June to November. Most storms happen in August, September and October when ocean water is at its warmest. Hurricane season is a hot and humid period that is often accompanied by tropical rains.

Consult our Advice and Warnings Per Country section at least twice (when planning your trip and just before leaving) in order to verify that your destination is a safe place to go.

For Canadian Government advice, please click here.

When a natural disaster strikes, it is difficult to predict damage. According to recommendations from the Government of Canada, the tour operator is responsible for cancelling your trip and changing your destination to repatriate you, etc. The tour operator will decide if the destination will be changed or if you will be reimbursed for the trip in totality or in part, or if it will give you a travel credit. The tour operator can also decide that the trip is nonrefundable.

For Canadian Government advice, .

Your representative at the destination is aware of your arrival and will be waiting for you at the airport. The person will be clearly identified as your tour operator’s representative. That person will tell you which bus to get on to take you to your hotel, and will give you the schedule for an information session to help you find out what is available at the hotel. He or she should also be able to answer any questions you may have.

The procedure is similar on the day you leave. Your representative will let you know the time and place to wait at your hotel for the bus that will take you back to the airport for your departure.

We advise you to ask this question to the representative at your destination. He or she will know about tipping customs at the hotel. Certain hotels categorically refuse tips, whereas others have no rules about tipping. Tipping is at your discretion and can be distributed among the quality services that you’ve received. You may even see tips given in the form of clothing, hygiene products, school supplies, objects, etc., particularly in Cuba.

In certain hotels, tips are included in your package. Usually room-cleaning staff are not part of this tipping package. You may want to leave a small amount each day or a lump sum at the end of the trip, depending on whether you always have the same person taking care of your room.

If you are interested in taking an excursion, you can speak with the representative at your destination. They will be able to give you information and book something for you.

Certain tour operators sell excursions here, before your departure. Contact us to find out more.

International hotel check-out time is 12:00 noon. In certain hotels it may be 11 a.m. If your return flight is in the evening, ask the hotel about what arrangements they offer to accommodate their guests. There may be a courtesy room for people with late departures. If your room is available, the hotel might rent it to you for a few hours for a modest fee.

Unfortunately you travel agent cannot organize this for you before departure.

To bring alcohol or tobacco back, you must be the minimum legal age as required by the province or territory in which you enter Canada.

Alcoholic Beverages

• 1.5 litres of wine
• 1.14 litres (40 ounces) of spirits
• a total of 1.14 litres of wine or spirits
• 24 335-ml bottles or cans of beer or wine (maximum 8.5 litres) Tobacco Products

Tobacco Products

• 200 cigarettes
• 50 cigars or cigarillos
• 200 grams of loose tobacco
• 200 tobacco sticks

For more information, please consult the Canada Border Services Agency website.

The prices shown in step 1 (search results) are prices based on the latest system update made with our suppliers (Ex. Air Canada Vacations, etc.). When you go to step 3, you are in secure mode (HTTPS), which links directly with the supplier’s system, offering you the final price. Depending on supply and demand, the final price may have increased or decreased. As our system updates, several times a day, the prices displayed in step 1 (search results) are then adjusted in relation to step 3.

The price may fluctuate according to offer and demand. Unfortunately we cannot reimburse you for the difference If you have purchased a product and the price goes down, which happens when the tour operator wants to fill seats rapidly. If the price goes up after you have purchased a product, we do not charge you the difference either.

Voyages Bergeron’s confidentiality policy ensures that your personal information remains confidential. Under no circumstances do we share it with any third parties.

Your reservation number will appear on the final screen once you have completed the online reservation process. We will also send this number to you in a confirmation e-mail.

Call us toll free at 1-888-8-SOLEIL (1-888-876-5345).

Consult your tour operator’s representative at your destination. He or she is in the best situation to help you. It is also possible to download the application for certain wholesalers to communicate with your representative via this application. The contact information is also found on the travel documents.

You can find all the information such as contact information and others under the following links:

• Sunwing Vacations

https://www.sunwing.ca/en/faqs/destination-representatives
 

• Transat Holidays

https://www.airtransat.com/en-CA/travel-information/customer-service/contact-us?
 

• Air Canada Vacations

https://vacations.aircanada.com/en/travel-info/frequently-asked-questions#needassistanceduringmytrip
For Cancun / Mayan Riviera (Mexico), Punta Cana, Puerto Plata. Samana (Dominican Republic). Please note that the staff that will greet you upon arrival will be served by "Coming2". 
They will be available for any questions during your stay and can be reached by phone:
Mexico 800 461 0678 (local only  - don't put the "1" at the beginning). 
Dominican Republic 1-800 200 1217 (local only) 

• Caribe Sol

https://www.holasunholidays.ca/faq/

 

As soon as possible following your return, send your comments by email to our customer service department at:

servicealaclientele@voyagesbergeron.com We will follow up with you and the tour operator. Please note that the timeline to get an answer back may be long, particularly in high season.

We will send you your electronic travel document by e-mail (airplane ticket, hotel coupon, etc.) two or three weeks before your departure date, or sooner if you made your reservation at the last minute. Please print these documents for your trip. It is your responsibility to ensure that you have all required documents (passport, visa, ID cards, parental consent forms, insurance, etc.) to allow you to enter the country of destination and to re-enter Canada upon your return. Certain countries may require that your passport be valid up to 6 months after your date of return. See www.travel.gc.ca for more information.

For this information we suggest you contact us. You can also find information at the embassy of the country where you wish to get married.

if your infant is going to turn 2 years of age during the trip, he or she is considered a child before leaving and must pay the child price.

We sell travel packages from all tour operators, so you can compare the best products with the best prices. We offer postal rebates and value-added bonuses.